Shipping & Delivery

Shipping Expenses
Shipping costs will vary based on weight and shipping destination. All shipping costs are calculated during the checkout process.

Shipping Process
Orders are fulfilled Monday - Friday. Orders typically ship within 1-3 days but delays can happen during the holiday season (November-December). If there is a hold up for any other reason, we will contact you via email and let you know. Please be sure to check your spam folder! ​​

Shipping Time
Express Shipping 5-8 days.

Backorder items
During the Holiday Season (November - December), many items tend to sell out quickly. Most items will be available for backorder and are typically restocked 3-5 weeks later. If your order contains backorder items, please note that we will hold the entire order until the items are available. Unfortunately during this time we cannot split or combine any orders. If you have any questions, please contact our customer service department at riiffs@gmail.com.

Tracking
You will receive an email with tracking information once the package has been fulfilled. Once shipped, please allow at least 48 hours for tracking information to be updated.

Payments
We currently accept Visa, Mastercard and more.

International Customs Fees
Certain countries charge customs fee depending on the worth of the goods in the package. Please note that we do not cover the customs fee. If you refuse to pay customs, we can only issue a refund for your order once USPS has returned the package back to us. Sometimes it takes 1-2 months to retrieve the package back from USPS.

Missing Packages
For international shipments, contact your local post office first and ask if they are holding the package for you due to customs.​ Otherwise, contact riiffs@gmail.com as soon as possible with your order number. Please note that we are not responsible for stolen packages once they have been delivered to the address that has been provided to us.