Return Policy

Returns/exchanges can only be made within 30 days of receiving your package. If 30 days have passed since you received your package, we cannot issue a refund or exchange your merchandise.

Returns must be unworn, unwashed, and in 'as new' condition. If the return is not in 'as new' condition, it will not be accepted and you will be responsible for the shipping costs for returning the goods back to you.

We can only issue a refund once your return has been received. The refund will be issued to the original payment method that was used when placing the order. We can also offer you store credit worth the amount of your item (let us know if you prefer a refund or store credit). Your credit code will not expire and you can use it anytime your heart desires!

Due to inventory constraints, All Sales Are Final during any Sale Event and all sale items are final sale.

If you receive the wrong item or have received an item that is defective, please contact us at within 48 hours.

If your order is returned to us by USPS due to an "invalid address,” we will automatically refund you in store credit for the order. Original shipping charges will not be refunded.

Please note that free return labels are for Domestic Customers Only and we are unable to offer free return labels for international customers. Please notify us at if you are an international customer and have an issue with your order.

Restocking Fees
You will be charged a 20% restocking fee if the item is returned without it's original packaging or tags.

Return Address
nanaza Return Address (make sure to include your return form inside the package):
Sandra Riiff
307 Skyline Dr
Clark’s Summit, PA 18411
United States

Legal Disclosures
nanaza reserves the rights to amend the content of this site and our policies at any time.